Getting support
The primary option for support is our helpdesk, which can be reached online at : http://support.cablan.net or via e-mail at one of the following e-mail addresses :
- support(at)cablan.net for general support
- sales(at)cablan.net for pre-sales or billing inquiries
- TYPO3(at)cablan.net for TYPO3 support
- design(at)cablan.net for our design department
- 911(at)cablan.net for 24 hours per day emergency support (English only)
If you use our web-based helpdesk, you do not need to open a user account to send a ticket, only for viewing your tickets online.
We generally respond to ticket very rapidly, often fixing issues within a few minutes !
Alternate methods of support
If you have problems with our helpdesk or wish to use another method, you may contact us using either Instant Messanging or our phone number:
- MSN Messenger : info(at)cablan.net
- AIM : Cablannet
- ICQ : 166149792
- Phone Number : +1(514) 990-7760 / +1(877) 990-7760
Please note that we also recommend sending a ticket in our helpdesk system to help us track your issue.
Postal Address
Our postal address is :
Cablan.net
PO BOX # 72043
Bois-Des-Fillion, QC
Canada, J6Z 4N9
Join a remote help session
If you are asked to join a remote help session and have received an access code, fill-in the form below:
Live support with Voice over IP
To use Voice Over IP, please download the client sofware here:
http://live.cablan.net/client/setup-gp4.exe
